Agreed resident and common areas
Clean agreed resident or shared surfaces while respecting personal belongings and room-access preferences.
Commercial cleaning / Aged Care CleaningCINNORA PROPERTY SERVICES · MELBOURNE
Aged Care Cleaning
A respectful approach to cleaning shared living and care environments.
Request this cleanScope, price and appointment confirmed with you.
Illustrative stock photographyUNDERSTAND YOUR SERVICE
What is aged care cleaning?
Cleaning in an aged-care environment needs to be planned around residents, staff and the facility’s operating procedures. We discuss which living, dining, amenity and shared spaces are included and what work falls outside a general cleaning service. Any clinical requirements or specialist tasks must be confirmed before a service is accepted.
GOOD FOR
Care environments seeking an assessed cleaning plan for agreed living and common areas.
ROOMS, SURFACES AND THE SMALL DETAILS01 02 03 04
What we clean.
These are the typical areas we discuss for your service. Your confirmed quote sets out the exact tasks, access and any extras.
Washrooms and bathrooms
Attend to bathrooms and washrooms under the facility’s nominated procedures and product requirements.
Dining and shared surfaces
Clean dining and communal furniture surfaces where they are clear and accessible.
Floors and touchpoints
Maintain appropriate floors and agreed touchpoints, accounting for drying times and safe movement through the facility.
Extras & scope to confirm
Facility protocols, resident needs and scope must be assessed. Clinical and specialist tasks require explicit agreement.
THE WORK BEHIND THE RESULTHow we approach
How we approach
your clean.
A clear sequence helps us focus on the agreed tasks and choose methods that suit the property.
Meet the facility requirements
We clarify protocols, training or induction needs and whether the proposed work is within scope.
Plan around residents
Cleaning times and access are coordinated to reduce unnecessary disruption to daily routines.
Review the agreed tasks
The service follows the facility checklist and any concerns are raised with the nominated contact.
A LITTLE PREPARATION HELPS
Before we arrive.
Provide applicable procedures, restricted-area details and a responsible site contact. Do not send resident medical or personal records through the website.
YOUR PROPERTY IS INDIVIDUAL
Tell us what needs extra care.
Let us know about delicate finishes, existing damage and areas that are difficult to reach. We’ll discuss anything outside the agreed scope before additional work is undertaken.
MAKE AN INFORMED CHOICEIs this the right
Is this the right
clean for your space?
A few practical decisions help turn a service name into a plan that fits your property.
Match the schedule to the site
Foot traffic, operating hours and the way each area is used should guide the cleaning plan. Busy amenities can need a different routine from meeting rooms or storage. Identify your busiest periods and any areas that must stay available.
Separate routine and periodic work
A regular checklist can cover day-to-day presentation while larger floor treatments, detailed glass or intensive cleaning are planned separately. A clear division makes quotes easier to compare and reduces surprises about what each visit covers.
Plan around people and access
Share entry arrangements, inductions, restricted zones and site contacts before the visit. Work areas may need to be isolated or released in stages. Tell us about nearby equipment and sensitive surfaces so the method and timing can be assessed.
FROM FIRST ENQUIRY TO FINISHED VISITKnow what
Know what
happens next.
Keep the agreed checklist handy. It gives you and the cleaning team the same reference for the work, priorities and any limitations.
Plan my aged care cleaning →Before the visit
Share the address, property size, condition and your main priorities. Confirm the quoted tasks, price, access arrangements and appointment directly with Cinnora. Let us know promptly if the property or required work changes.
At the start
Point out existing marks, fragile finishes and any areas that need particular attention. An initial check helps identify access issues or work that differs from the description. Any additional scope should be discussed before it proceeds.
During the clean
Keep the nominated contact reachable and let staff know which areas are being cleaned. Coordinate access to amenities and restricted rooms. Floor drying and work-zone separation should be considered before normal traffic resumes.
After the visit
Review the agreed areas and raise any questions with specific room or surface details. Follow the advice given for drying or returning items. For a recurring service, use feedback from the first visit to refine priorities for the next one.
COMPARE THE SCOPE, AS WELL AS THE PRICEWhat shapes
What shapes
your cleaning quote?
A useful quote describes the work. These details help us understand the time, preparation and equipment your clean may need.
Size & layout
Floor area, separate buildings, amenities and the layout affect how the work is organised.
Condition & build-up
Tell us about heavy soil, recent works or areas that have not been cleaned for some time. Photos can help explain a specific concern when you contact us.
Surfaces & extras
Different materials need different care. List specialist surfaces and additional tasks separately so the quote can identify what is covered.
Timing & access
Share your preferred date, parking, lifts and entry arrangements. Include any handover deadline or time when the area must be ready to use.
Before you say yes
Check the task list, exclusions, total quoted price and appointment. Ask about equipment, product preferences, payment arrangements and any cancellation terms before confirming. A submitted enquiry is a request; your clean is booked once the details are agreed directly.
A FEW MORE DETAILSYour questions,
Your questions,
answered.
Is clinical cleaning automatically included?+
No. Clinical tasks, waste streams and specialist procedures need separate assessment and explicit agreement.
How long should I allow for the clean?+
The time depends on the agreed tasks, size, condition and access. Share a deadline or any time restrictions with your enquiry. Ask for an estimated visit duration when the scope is confirmed, and allow for drying where wet cleaning is involved.
Can cleaning happen outside operating hours? +
Tell us your preferred cleaning window and when staff or visitors will be on site. Out-of-hours access and availability need to be agreed; include induction, alarm and lock-up requirements when speaking with us.
Do I need to provide products or equipment?+
Confirm the equipment and products required for your particular service when arranging the quote. If you prefer a specific product, or a surface has manufacturer care instructions, mention this before the visit so suitability can be discussed.
Can I add another task or change my booking?+
Contact Cinnora with the extra task or revised date as early as possible. Additional work may need more time, a revised quote or a separate visit. Changes and availability should be confirmed directly before you rely on the new arrangements.
What if an area needs more attention afterwards?+
Contact us with the room, surface and concern so we can discuss it against the agreed checklist. Clear details help distinguish a missed task from permanent wear, staining or work outside the original scope.
How is the price worked out?+
The quote reflects the size and condition of the property, the agreed tasks, visit frequency and access. Extra areas or specialist treatments can change the time and price, so please include them in your enquiry.
What happens after I request this clean?+
The guided form submits your details directly to Cinnora. We’ll discuss the scope and confirm availability and price directly. A preferred date is not reserved until it has been confirmed.
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